February 2nd Notes From The Meeting

Notes from Online Information Conference First Executive Conference Committee Meet

Present:
Steve Dale
Paul Blake
Hazel Hall
Peter Griffiths
Phil Bradley
Stella Wisdom
Ake Nygren
Lorna Candy (Conference Manager, Incisive Media)
Laura Roth (Senior Conference Producer, Incisive Media)
Jane Lewis (Senior Marketing Manager, Incisive Media)

Apologies:
Bonnie Cheuk
Rebecca Davies
Gary Colet
Steve Arnold
Gwenda Sippings

Ideas for improving interactivity at the conference:

Would be good to have 1 track that breaks away from traditional format and offers delegates the chance to learn in new ways and hopefully will appeal to the new (younger) professionals. One session each day could offer something ‘interactive’, ideas for this are:

1. I minute madness session (Hazel Hall)
One minute madness sessions give conference participants the chance to present their ideas to their peers in an informal and fun way. This type of session often allows presenters to put across a core idea much more successfully than is the case when presenting a full conference paper.

[http://lisresearch.org/conference-2010/about-the-conference/one-minute-madness]

When to run:
- Before delegate drinks end of first day
- Maybe a voting system to identify three most popular/interesting pitches
- Top three to be invited to run sessions on day 3 (at free or concessionary rates)
Just need to be cautious on cuture. What about prior to first

2. Voting Panel idea:
4 panellists and a moderator
Audience has voting pads
Session advertised in programme with questions that will be covered, start panel off with these then moderator puts questions to panellists and the audience, audience votes, panellists discuss question and then panellists discuss audience vote result

When to run:
- First day
- Someone like Steve Arnold would be good for this type of session.
Or someone lively like Val Skelton or Ewan McIntoswh (GSip)

3. Knowledge café
- Established now, run by David Gurteen
- Run in the conference foyer

When to run:
- Day three (might be better for day 2 if item 1 takes up time and space on day 3)

4. Unconference
- Someone like Dave Briggs good for facilitating this

When to ruin:
2nd day, PM session

5. Taster for New Professionals - 3rd day
Invite Ned Potter (invited - LC) - Ned’s LIS Professional Network, offer reduced registration fee
Attractive to Start ups/entrepreneurs/new professionals
Give them a ‘Taster for 2010’
(Could be combined with item 1)
Agree. Ned very inspiring. (GSip)

6. Knowledge Markets
Gary Colet and Ed Mitchell could run?
Suggest this is run over day 1 and day 2.

Need to be cautious here, Different cultures, What if before first session, asked everyone to turn to a neighbour and ask name, occupation, reason for being at Online to get them interacting (GSip)

Ideas for improving Q&A at the end of sessions:

Need a ‘Twitter Moderator’
- Someone stationed in each conference room and makes sure questions tweeted by audience are passed on to the speaker
- This could be someone who is ‘sponsored’ by Incisive Media to attend the conference (could blog about the conference as well)
- Tweets need to be labelled i.e. CFR1 (conference room 1), CFR2 (conference room 2), AUD (Auditorium)

use:
Wallwisher:
http://www.wallwisher.com/wall/onlineconference2011

Lino.it

Use of Twitter – Other comments:
- All speakers to add Twitter ID to first slide
- Have a Twitter badge as well as normal badge
- Have a Twitter tree (Ake Nygren) – manual way of adding to Twitter channel (these can then be added to the online Twitter channel).
- Have 2nd screen for Twitter channel in discussion based sessions (depends on cost)

Other ideas for new things to try:

New gadgets playground
Area in the foyer where delegates can play with new gadgets/devices:
- iPad/iPhone 4(would Apple supply?)
- Kindle (ask someone if we can use)
- New smartphones – 3 (Paul Blake can supply?)
Ake Nygren knows someone with mobiles/devices

Conference themes brainstorm

- Use ‘Tagxedo.com’ – to create tag cloud for conference theme key words
Invite 2010 delegates to score theme/topics and create the tag cloud themselves, create in the shape of the ‘I’ for online information logo, gets delegates involved form the start.

- General comment: Focus on more new technologies this year (PaB)

The headings and themes in blue are the specific issues members raised at the start of the brainstorm, the black text are points from the general discussion that followed. Member comments are initialled. Please can you use amend/add your comments as you see fit. Thank you.

MOBILE AND APPS
Question: should ‘mobile’ and ‘apps’ be 2 sep themes?

Threat and opportunities for librarians; librarians need to remain relevant, move into new roles; how librarians can support clients using mobile tech; managing user expectations; mobile and future of the library
Threat: users can download library app to access database and bypass librarian (LC)

New ways of working (SD)
Death of the website (SD)
Apps and mobile devices inc QR codes (PhB)
Innovative services and resources using mobile (LC)
Mobile working and home working (SD)
Mobile as preferred information access channel e.g. making existing service mobile (HH)
New services “born” mobile (HH)

- New delivery**channels: complex and disaggregated (PaB)
- Licencing issues (SW)

- Challenges around information access on small devices:
Shift to smartphones, Android available to all
- How to deliver to smartphones in sustainable way (PaB)

Ties in with geo-location, geo-services

—-Added 21/2 (PG) :

Potential of NFC (near field communications) as information delivery tool -

Smart delivery of travel information http://nextbusigns.com/ - NFC and QR code technology combined in experimental bus stop signs (Poole, Dorset) that offer multiple channels for real time travel information to smartphones
BBC report on NFC as the "hot topic" at Barcelona Mobile World Congress http://www.bbc.co.uk/news/technology-12478643 - links to mobiles as smart loyalty cards / travel cards / micropayment cards [link to potential speaker from Flatter.com, and to geolocation] / library ID cards - authentication + security issues, potential for enhanced SIMs with ID secure features (could provide revenue stream for mobile operators and/or service providers who could include libraries)
http://bits.blogs.nytimes.com/2011/02/15/near-field-communication-beyond-mobile-transactions/?ref=technology has some more ideas
http://contactlesscities.wordpress.com/2010/10/05/pilsen-the-site-of-the-worlds-first-multi-function-nfc-system/ - NFC in Pilsen (CZ) (smartphones or smartcards?)
Developing and delivering content to smartphones [to be explored!!] - SD researching 23/2/11


Apps
Information assurance and security (mentioned below)
Localgov app - does a scrape of the website (SD)

Complaints of scraping websites to apps/changing urls mean app doesn’t work on your mobile anymore or anywhere else, not just mobile devices)
“Death of the website” – apps will retrieve and format open data on the fly
Will the widespread adoption of apps force collaboration e.g. BL and LC using the same standards (SD mentioned a forthcoming app that uses semantic markup to aggregate and push relevant content to users) (PG)

Intranet mobile apps (PaB)
Enterprise mobility: to cover mobile intranets, mobile search (enterprise), collaboration (LC)

Geo-location, geo-services apps

GEO LOCATION SERVICES
Tate Gallery – using GIS Collection (SW)
Google Art (PG)
Google Goggles (PhB)
Augmented reality (PhB)

Potential linkages across the sector – museums, libraries, archives

The geo location service launched by the Swedish Heritage Board is called Platsr.se (AN)
(Similar Welsh service?) – links to geospatial information to add heritage data (images, etc) either embedded or via Flickr e.g. can anyone trace mashups etc using http://www.flickr.com/photos/swedish_heritage_board/ ? (PG)

Stuart Carter at Southwark is knowledgeable about GIS and a real enthusiast (GSip)

SEARCH
Internet search becoming more social e.g. Facebook search, Blekko (PhB)
Social search - managing privacy (LC)
Mobile search (links to above) LC
Semantic search and discovery (Darwin Awareness Engine, Knowledge Hub) SD
http://blog.darwineco.com/2011/01/frequently-asked-questions-about-the-darwin-awareness-engine.html

Impact on indexing for retrieval(GSip)

Enterprise search trends
Review of enterprise search market
Despite the loss of Convera and Kartoo, new vendors have entered the enterprise market. Confusion about which system does what function will increase (SA)

Open source search
Commercial search vendors have embraced Lucene/Solr. As a result, vendors with proprietary systems will face increased pricing pressure in the market (SA)

Video. Rich media continues to proliferate as a data type. Most vendors of enterprise search systems cannot handle the voice-to-text process and the particular type of tagging that is required to permit a person to jump to the exact location in an audio or video stream that contains needed information (SA)

Tablets and smart phones (links to mobile theme). Mobile access is more than a simplified interface. Users of enterprise search systems require access to their organization's information from different types of devices. Vendors with seamless mobile support will have an advantage (SA)

Actionable information. Users are impatient with results lists that force a manual search for needed information. Search systems must provide outputs that answer questions or make it easy for the user to discover needed information without repeat trips to the search box to send a different query (SA)

Embedded search. Users want search to be available within enterprise applications. As a result, vendors of search systems will have to more platform like or provide affordable vertical solutions (SA)

Adaptive systems. Users want the search system to "know" certain things about them. Results will be filtered to match the person's job function or "smart" in the sense that the search system provides suggestions for related content (SA)

The role of the internet in society
eDEMOCRACY and eDICTATORSHIP
Which theme does this fit in? (LC)

LEADERSHIP
New skills for 21st century way of working (SD)
How do you do more with less? (because you’ve lost lots of staff but still have to deliver same level of service) (HH)
Growing complexity of delivery channels - web, mobile, tablet, social media (PaB)
Disaggregated channels
Managing user expectations (SW)

Self service vs service delivery (GSip)

DEMONSTRATING VALUE (AND ROI - LC)
Doing more with less money and less staff (SW)**
Being innovative with fewer resources (SW)
Core prof skills deployment vs shared services for information activities
Proving value: How information and knowledge management skills create value for organisations (LC)
Aligning with the organisation: New roles to remain in current job (LC)
Libraries working with museums and archives in new ways: future roles of information institutions (LC)

Info Pros as content curators
Curation is an evolving concept that addresses two parallel trends: the explosive growth in data, and our need to be able to find information in coherent, reasonably contextual groupings. Organising the data of the post digital world
http://www.iwr.co.uk/reviews/3010771/A-guide-to-help-you-move-from-the-pre-web-world-to-the-new-media-world
Steven Rosenbaum, Author, Curation Nation (LC)

INNOVATION
Very trendy but what does it mean? Stephanie Bonnet Linklaters a good speaker here or on social media(GSip)

SOCIAL MEDIA
Procurement of services via social media (PhB)
Integrating social media behaviours at the organisational and personal level
Personal vs. Professional use of social media (LC)
Balancing privacy and personalisation when using social tools (LC)
Social networking (LC)
Digital nomads (AN)
Working from home and using social media (AN)
[and from public spaces such as coffee shops and, presumably, those remaining public libraries]
How social media challenges the traditional way of working – changing organisational culture (nice quote from the discussion, You don’t have to have FaceBook in order to waste time at work) [reminds me of cultural changes at former employer when moving to a modern, open-plan building : technological change runs ahead of changes in working space, and coping with both at once is a big cultural change management issue (PG)]

How social media challenges the traditional way of working

CHALLENGES AROUND SERVICE PROVISION
New ways of delivering services to users (e.g. eBooks) (PG)
Conflict between modernity of service delivered to remote users with ebooks, etc, and the traditional statistical surveys which don’t recognise e-users as registered users of public library services (PG)
Ensuring sustainability and long term viability (SW)
Justifying investment (SW)

InfoPros need to provide access to services for end users:
HR stopping access (SW)
IT stopping access
Need access to online tools e.g. cant access Googledocs to collaborate with overseas companies

New models for corporate information services (sub theme)
Outsourcing
Partnering with intermediaries to provide shared services
SLA Europe event: http://www.sla-europe.org/?p=1882 (LC)
Public library closures debate is generating interest in US reports about LSSI (major outsourced library service provider) - library authorities taking services back in house (PG)
see http://www.libraryjournal.com/lj/home/889178-264/as_lssi_loses_a_vote.html.csp (2011)
http://blog.libraryjournal.com/ljinsider/2010/10/04/new-york-times-publishes-balanced-letters-on-lssi-article/ (2010) has links to NY Times and other articles pro and con (PG)

Less people more demands (GSip)

Partnering for eResearch/eScience (LC)

Links to: Collaboration
Links to: eDictatorship

Working in creative ways with social media for economic value (AN)
Measuring individual effort to find solutions to access in a creative way (AN) – links to innovation
Are you blocked from using social media because people are concerned about you being a ‘consumer’ or a ‘producer’ (PhB)
When do you use social media as a ‘consumer’ or a ‘producer’?
Blurred boundary between use of personal and professional use of social media (identity crisis) (SW)
Do you have separate accounts/usernames - what mechanisms do you have for dealing with this (HH):
Practicalities of using Twitter (Phil’s workshop)

OPEN AND LINKED DATA
Who interprets/mashes (government e.g. police.uk or users) (bias) (PG)
How to search (publicdata.eu + similar) (PG)
Examples of/problems with (SD)
Training to use + interpret (SD)

SECURITY, ACCESS, ASSURANCE
**Information assurance (PG)
- persistence (e.g. archives where an organisation goes out of business) - reports that BBC is closing and dumping the content of 172 subsites http://adactio.com/journal/4336/ and http://www.guardian.co.uk/media/2011/jan/24/bbc-online-website-closures (PG)

- authenticity (e.g. amending ejournal articles after print publication) - Publishers practices vary, requiring info pros to know each policy in order to know if corrections have to be searched for before articles are sent to end user
Lancet editorial on case of eltrombopag http://www.thelancet.com/journals/lancet/article/PIIS0140-6736(11)60024-X/fulltext?_eventId=login&elsca1=TL-280111&elsca2=email&elsca3=segment (PG)

What is "truth" in publishing? Publisher's weekly event held in Feb 2011 (NYC)
Truth in Nonfiction: What Is the Publisher’s Responsibility?
Over the years, there have been many nonfiction books that have proved to be partly or wholly fabricated. Panelists will discuss how far book publishers can and should go to authenticate the books they publish and protect themselves from unreliable authors, and what authors can do to assure the accuracy of their books. Panelists: Jonathan Burnham, senior vice president and publisher of Harper, Nicholas Trautwein, senior editor at the New Yorker and formerly of Penguin Press and Bloomsbury. Marie Brenner, a longtime contributor to Vanity Fair, is the author of “Apples and Oranges: My Brother and Me, Lost and Found” and “The House of Dreams: The Collapse of an American Dynasty” Moderated by Sarah Gold

How do print and electronic versions differ - issues of accuracy and consistency, added layer of complexity for information professionals and researchers, complication in advising end users. Importance to legal and (bio-)medical professions, relevance to records managers (leads to questions around multiple versions of key documents in EDRMS). Anyone know of any relevant case studies? (PG)

Blog entry by Ben Goldacre (badscience) proposing that a "publish and be damned" model may be more appropriate than peer-review for a generation used to social media (PG)
http://bengoldacre.posterous.com/reassembling-diffuse-discussions-in-science-m

- role of authors - are they responsible for their journals long term
Copyright - ePublicity and free access (AN)**
Implementation of serarch metrics (GSip)
Confidentiality and privacy issues (GSip)

KM
Organising knowledge for multiple audiences and channels especially with mobile (PaB) - // links to mobile//
Informal/formal knowledge, interplay between the two from a technical point of view (PB)

- The relationship between information management and knowledge (as in expertise and insight). All too often I hear information professionals talking about 'knowledge management' when they are referring to information and records. Evidence of this includes that the Government's 'Knowledge Council', under the aegis of the National Archives, has been almost exclusively concerned with information management. Why does this matter? Because both are vital, but the interventions and approaches needed for codified information, and implicit knowledge are very different. This is not a 'theme' and may be a bit esoteric, but thought I would share the observation (GC)

eBOOKS
Revist due to iPad 2
Kindle (user experience)
Collaboration
Social eReading
Kobo – can post your book to facebook - ereading app for iPhone and Android
Kindle lending library
– technical and rights management issues, conflict with Amazon’s business model (PG)
ebook lending models - where does this leave libraries?
ebooks – focus on user experience
- reader viewpoint
- author viewpoint
- developer viewpoint
- use of comics/graphic media
(of interest to libraries)

Swedish micropayment service is called Flattr.com - and their challenge to existing publishing models (PG)

Poss speakers from Lexis - tax product dev (GSip)
What is new vendor model? (GSip)
Home users vs work users and an unclear boundariy for product delivery (GSipp)

CLOUD COMPUTING (LC)
Libraries moving to the cloud
New roles for libraries
Responsibility, ownership and trust
Moving to Google Apps

KEYNOTE AND SENIOR SPEAKER IDEAS

Biz Stone, Founder, Twitter (SD)
Twitter are opening and office in London

Martha Lane Fox (SD)
http://www.marthalanefox.com/
UK Digital Champion

Brian Solis
Author of 'Engaged' and new media expert
http://www.briansolis.com/about/
5 key questions about user data/open data
LC asks: who suggested Brian?

Rachel Botsman
Author of 'What's mine is yours: The Rise of Collaborative Consumption'
http://www.collaborativeconsumption.com/book-and-authors/authors.php#Rachel

links to:
Flatter.com (micropayment platform) - one of the Founders might be able to come and talk about working in the new economy (AN)

**Robert Scoble* (SD)

Charlene Li (PaB)
New book 'Open Leadership'
http://www.charleneli.com/open-leadership/
(N.B Was keynote in 2009)

Sherry Turkle
Author 'Alone Together'
(http://www.monitortalent.com/talent/Sherry-Turkle-Profile.htmlHH

Philip Pullman (GSip)

Keynote sessions from:

Rachel Manser - Linklaters Knowledge and Learning UK Manager (G.Sip)

Ewan MacIntosh,
Founder, NoTosh (former exec committee member) (HH)

Jemima Gibbons, Author 'Monkeys with Typewriters' - good for social media strategy (LC)
http://www.monkeyswithtypewriters.co.uk/

Change management Uli Kleinsteuber Linklaters (GSip)

Jack Schofield, Computer Editor, The Guardian (PhB)
http://www.guardian.co.uk/profile/jackschofield

Ned Potter, University of Leeds Library
http://thewikiman.org/blog/?page_id=2

Joe Harley, CIO, UK Government (PG)

Howard Rosenbaum, Indiana University (HH)
Track keynote a few years ago, very popular, now in a new (higher level) position
http://www.slis.indiana.edu/faculty/spotlight/index.php?facid=19

Executive recruitment. Headhunting for librarianbs - some home truths Nathan Ott eg1 (GSip)